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The Optrua Blog
Get practical tips for
Microsoft CRM, AI,
Power Platform, and more.
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Ryan Redmond
Apr 2, 20232 min read
Free eBook: The Power of Customer Journey Mapping
The modern business landscape is becoming increasingly competitive, and companies are constantly seeking ways to differentiate themselves fr
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Ryan Redmond
Mar 2, 20233 min read
Encouraging Your Sales Team to Embrace a B2B E-commerce Strategy
As businesses increasingly move towards digital solutions, B2B e-commerce has become an integral part of business growth.
However, transit
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Ryan Redmond
Feb 14, 20232 min read
Why you need a Customer Journey Map: A quick guide to optimizing Customer Experience
Customer journey mapping is the process of mapping out the entire journey your customers take with your brand, from the first interaction to
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Ryan Redmond
Jan 2, 20234 min read
Share Client Documents with Power Portal
You can share documents with external users by using Microsoft Dynamics Power Pages (previously known as Power Apps Portals). This can be u
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Ryan Redmond
Dec 21, 20226 min read
Implementation: What does Microsoft CRM cost?
CRM Implementation Costs can vary widely because each CRM project is unique. Just like people with different personalities, each company ha
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Ryan Redmond
Dec 15, 20223 min read
Software License: What does Microsoft CRM Cost?
What does Microsoft CRM Cost? This is the 2nd blog of a 3 part series and covers the cloud license cost for Microsoft CRM Sales.
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Ryan Redmond
Dec 12, 20223 min read
Microsoft Dynamics 365: What does CRM Cost?
What does Microsoft CRM Cost? This blog is an introduction to the topic of Microsoft CRM Sales costs. Part 2 covers Microsoft CRM Sales
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Ryan Redmond
Dec 5, 20223 min read
Creating your first CRM Business Rule
In Microsoft Power Platform and Dynamics CRM, Business rules are No code way of automating form behavior. You can combine conditions and ac
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Ryan Redmond
Nov 21, 20223 min read
Compare Microsoft Dynamics 365 Sales Licenses
Microsoft Dynamics 365 Sales Licensing can be confusing. This blog compares the different Microsoft Dynamics 365 Customer Engagement (“CE”)
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Ryan Redmond
Oct 16, 20224 min read
3 Keys to Customer Engagement Success – Part 2
Learn the keys to Customer Engagement (CE) success with Small Steps, Value & Benefit, and Continuous Improvement.
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