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70% of CRM or Customer Engagement Projects need additional development and optimization to deliver on expectations. 
Optrua can Help!

Our deep CRM experience informs us that keeping your Microsoft Dynamics 365 and Power Platform systems updated and running smoothly is vital for business growth. At Optrua, we understand these concerns and offer support and optimization programs designed not only to address day-to-day issues but to enhance your systems for future growth.

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The Top Seven Concerns Reported by Potential Clients

When a CRM system is deployed, users may still face unoptimized processes and unmet needs, requiring ongoing support to build more reports, integrations, and automation.

Do the most common concerns below ring true for your organization?

Technology is changing FAST

To be competitive, a small business needs to juggle many priorities simultaneously. Keeping up with technology seems impossible. It is like trying to do an oil change while the car is in gear.

My users are struggling

our users are not excited about using CRM – it is too clunky or cumbersome. What could happen if you were using more of your existing tools?

Data isolated, disconnected

Data integration and data quality initiatives often get shortchanged during an initial implementation, resulting in data silos, inconsistencies, and poor data quality.​

User Training and Support

New or existing employees need additional training and support. Without proper training and ongoing support, the full potential of the CRM system remains untapped, and employee productivity suffers.

I have CRM, now what?

You have completed a Dynamics 365 implementation, and you were hoping for more. You still have inefficient processes and would like to make additional changes.

Hire vs. Outsource

Hiring technical resources can be a real drag. Finding a good CRM Developer can cost $125k - $150k per year, and small businesses often struggle with turnover or can only afford junior staff who may mishandle systems. Lost momentum is painful.

What about AI?

You’ve heard the buzz about Artificial Intelligence; however, you don’t know where or how to get started. How can business AI improve decision-making and automate routine tasks?

 How Optrua can Help

Unlike other partners or outsourced IT providers, Optrua focuses on continuous improvement and strategic enhancements. With years of enterprise implementation experience, our experts recognize the challenges that arise after a project is completed.

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Our goal is to help you navigate these challenges and leverage your systems effectively, addressing key pain points such as technology changes, user struggles, and data integration issues.

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The good news is that these common pain points don’t have to hold your business back. By focusing on strategic solutions and continuous improvement, you can transform these challenges into opportunities for growth and efficiency

Embrace Change with Confidence

Technology is changing rapidly, but with the right support, your business can stay ahead. You are not alone.

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Enhance User Experience

If your employees find CRM clunky or cumbersome, it’s time for a change. Optrua helps create a user-friendly environment that boosts productivity and satisfaction.

Integrate and Optimize Data

Data silos and poor data quality can stifle or cripple your business. Ensure that all systems are seamlessly connected, providing accurate and reliable data for better decision-making.

Empower Your Team

Comprehensive training programs and ongoing support ensure your employees are proficient and confident in using the system, leading to increased productivity and reduced errors.

Maximize Your CRM Investment

Optrua’s tailored support and enhancement services maximizes the potential of your CRM system, ensuring it evolves with your business needs.

Efficient Resource Management

Hiring, training and retaining skilled technical resources is hard. Allow our experts to become an extension of your team.

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Leverage AI for Business Growth

Getting started with AI can be daunting. With Optrua, harness the power of AI to streamline and automate routine tasks, making your business more agile and innovative.

Discover the Optrua Advantage: Optrua Care Plan

Unleash Your Business Potential

At Optrua, we understand that supporting and enhancing your Dynamics 365 and Power Platform systems are crucial for your business's success. At the same time, we know it needs to be economically viable for your organization.

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That’s why we offer the Optrua Care Plan (OCP), a comprehensive package of services designed to support, maintain, optimize and continuously improve your business applications.

Embrace the full potential of your Microsoft platforms with the Optrua Care Plan. It is more than just Support & Maintenance; it's a partnership where strategic guidance, caring support, and expert optimization are delivered monthly.

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A Holistic Approach:

Unlike traditional MSPs or custom software development companies, Optrua goes beyond just keeping the lights on. Our holistic approach ensures that your systems are secure, efficient and strategically aligned with your business goals.

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The Optrua Care Plan includes:

Support & Maintenance: We address both reactive and proactive needs. From troubleshooting daily issues to performing regular updates and maintenance, we ensure your systems are always running smoothly. 

Strategic Advice: We help you see the big picture. We prioritize enhancements that deliver the most significant impact, ensuring that your investments are strategic and valuable.Enhancement Services: Continuous improvement is at the core of our philosophy. Our enhancement services focus on building more reports, integrations, and automation as outlined by your strategic plan.

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Choose Optrua to Transform Your CRM

Expertise

With years of enterprise implementation experience, our team understands the intricacies of Dynamics 365 and Power Platform applications.

Cost-Effective Solutions

By bundling support, maintenance, and enhancements into one comprehensive plan, we offer a cost-effective alternative to hiring in-house resources.

Proactive Approach

We focus on preventing issues before they occur, providing peace of mind and uninterrupted business operations.

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Empower Your Business Today

With the Optrua Care Plan, you gain not just a support provider but a strategic partner dedicated to your success.

Ready to transform your business with reliable and strategic CRM support?

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